Delivery Charges, Returns & Exchanges

Shipments and returns

Delivery Times

Update –  Due to Covid19, current delivery time is longer than usual and takes from 5 to 10 working days (for stocked items).

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Pony Express, Transland, Easymoves or our van (within Dublin area).

Shipping Charges

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary, depending on the quantity, weight & dimensions of products. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We deliver to your doorstep across the Republic of Ireland with the most competitive delivery rates. Transport fees do not depend on a shipping distance. You can find example delivery costs of single products/sets below.

• BBQ accessories, covers, small artificial plants, one planter – 10€
• Charcoal barbecue (Weber Kettle/Weber Master Touch) – 10€
• Gas barbecue, Kamado Joe, dining sets up to 6 seats – 49€
• Corner sofa sets – 75€

Click & Collect

Most of our products can be collected free of charge from our showroom in Dublin or warehouse in Kilcoole (garden furniture).

Returns & Exchanges

There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by post within 14 working days of receipt of your goods.

• You have 14 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from us (The Outdoor Scene).
• Please ensure that the item you are returning is repackaged with all elements.

An exception to the above returns & exchange rules is a gift card – it cannot be refunded or returned.

Ship Your Item Back To Us

Print a returns form and ship back your item to:

The Outdoor Scene
Goatstown Cross, Goatstown, Dublin 14, Ireland