Shipments and returns
If a product is shown as in stock:
- Parcels (small items): 3-5 working days
- Boxed items (bbqs, outdoor heaters etc): 3-5 working days
- Furniture items: 3-5 working days
- Assembled items: 7-10 working days
If you see that a product is available on pre-order, it means that we don’t currently have it in stock, but we will order it at the supplier. There may be a delay on backordered items.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Pony Express, Transland, Easymoves or our van (within Dublin area).
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary, depending on the quantity, weight & dimensions of products. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We deliver to your doorstep across the Republic of Ireland with the most competitive delivery rates. Transport fees do not depend on a shipping distance. You can find example delivery costs of single products/sets below.
- BBQ accessories, covers, small artificial plants, one planter – 10€
- Charcoal barbecue (Weber Kettle/Weber Master Touch) – 10€
- Gas barbecue, Kamado Joe, dining sets up to 6 seats – 49€
- Corner sofa sets – 75€
Click & Collect
Most products (except for products on backorder) can be collected for free from our showroom in Dublin 14. Collection days are Tuesday, Thursday and Saturday. Please allow 3 days lead time.
Returns & Exchanges
There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by post within 14 working days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from us (The Outdoor Scene).
- Please ensure that the item you are returning is repackaged with all elements.
An exception to the above returns & exchange rules is a gift card – it cannot be refunded or returned.
Please ship back your item to:
The Outdoor Scene
2 Goatstown Rd, Mountanville, Goatstown, Co. Dublin, D14 HC57