Delivery Charges, Times and Returns

Delivery Times

If a product is shown as in stock:

• Parcels (small items), Barbecues, Boxed Items (such as Outdoor Heaters etc.): 3-5 working days
• Assembled items (BBQs, Patio Heaters, Furniture) within Dublin: 5-7 working days
• Nationwide Delivery of the assembled (furniture) items: 10-12 working days

If you see that a product is available on pre-order, it means that we don’t currently have it in stock, but we will order it from the supplier. There may be some delay on the backordered items.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DPD, Transland, Easymoves, or our van (within the Dublin area).

Shipping Charges

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary, depending on the quantity, weight, and dimensions of products. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We deliver to your doorstep across the Republic of Ireland and Northern Ireland with the most competitive delivery rates. Transport fees do not depend on shipping distance.

Within the Republic of Ireland

Dublin

• Boxwood: €10
• Flat Pack Barbecue Grills: €59
• Products Under 30 KG (for ex. BBQ accessories etc.): €6.50
• Medium or Special Delivery Package: €45
• Products Over 30 KG (Pellet) charges: €59

• Boxwood: €10
• Flat Pack Barbecue Grills: €59
• Products Under 30 KG (for ex. BBQ accessories etc.): €6.50
• Medium or Special Delivery Package: €45
• Double Pellet (for ex. Furniture Sets etc.): €118

Click and Collect

Most products- excluding items over 50kg or those on backorder- are available for free collection from our showroom in 2 Goatstown, Dublin 14, D14 HC57.

Once your order is ready for collection, we will inform you through text notification. Collections are available 7 days a week. Please allow 2-3 working days for order processing & handling.

For urgent collections, contact us by phone.

Returns & Exchanges

Download a return form & policy statement HERE.

There are a few important things to keep in mind when returning a product you purchased from outdoor.ie.

• Returns are only accepted for items purchased directly from Outdoor.ie.
• You have 14 calendar days to return an item from the date you received it.
• Any damaged items received must be reported and shipped within 14 calendar days.
• Please include a valid invoice or proof of purchase with the returned items.
• Shipping charges applied to the original purchase are non-refundable
• Return shipping costs are the responsibility of the customer and are non-refundable.
• If you are unable to arrange return delivery, we can organise collection. A minimum fee of €85 will apply for return transport. (Except standard DPD parcel collection).
• Returned items must be in unused, resaleable condition, complete with all original packaging, manual and accessories.
• If items are returned without original packaging or are not in resaleable condition, a repackaging fee of 10% or more of the product price may apply.
• Once the item has been inspected and deemed in resaleable condition, applicable refund will be issued to your original payment method within a standard timeframe.
• You will be notified by email upon receipt of the returned item and issue of refund.

Exceptions to the above returns and exchange rules:

• Gift Cards cannot be refunded or returned
• We have a NO RETURN/ REFUND/ EXCHANGE policy on clearance or sale items unless the item has been deemed faulty

Contact us:

If you do have questions regarding our return policy or procedure, please do not hesitate to contact us either:

• By Telephone: (01) 2960212
• Email: sales@outdoor.ie.

Damaged and Faulty Goods – On delivery of your goods we advise that they should be checked immediately for damage or malfunction.