Customer Announcement – Shipping Delays
Update from 23.07.2021
Due to further COVID outbreaks in Vietnam and Chinese Ports, we are experiencing further delays to shipments.
Some of these ports are only working at 20% therefore shipping departures and future bookings are being dramatically impacted further by the existing congestion issues. In addition to this, European ports like Rotterdam are being impacted also with ships not being able to dock due to no docking availability and also feeder vessels are being slowed/cancelled from Rotterdam to Dublin Port.
Once a vessel leaves the port of origin, (China / Vietnam etc) there is relative accuracy on the number of shipping days to arrive in Rotterdam or other European ports. The delays due to congestion in European ports and shortage of feeder vessels makes it extremely difficult to offer any degree of accuracy in the time frame for arrival into Dublin Port. What would normally take 3-5 days can in some cases take 3-5 weeks from Rotterdam to Dublin.
All these issues are having a great impact on our ability to fulfil our orders in a timely fashion and again we apologise for the inconvenience but we have no control over the problems that Global shipping is experiencing. Our information suggests that we should expect to experience similar issues for some time to come.
We would ask customers to bear with us and to be assured that we will continue to do everything possible to keep them informed and speed up inward deliveries. We will continue to inform our customers about the status of the items in their orders on an individual basis as and when we receive an update.
We would like to thank you again for your patience in this matter and assure you of our best intentions at all times.
The Outdoor Scene
The Outdoor Scene has prided itself on providing customers with the best advice on outdoor lifestyle products for decades. As a proudly Irish company, we take customer service and transparency seriously. Last year was a difficult year as a result of the COVID-19 pandemic and finally, there is a light at the end of the tunnel. Unfortunately, the ramifications of COVID-19, as well as Brexit, are still generally affecting business from a logistical supply chain standpoint. This announcement serves to provide insight into the ongoing delays with international shipping and why some customer orders are taking far longer than ever expected to be fulfilled.
The logistics and shipping industry has entered “an era of unprecedented disruption”. The scale of the issue in China (Yantian Port) is bigger than any congestion that has ever been seen in the Suez Canal to date – and the impact is set to be crippling for Rotterdam (Netherlands) and Felixstowe (UK) ports. The logistical nightmare that Europe is now facing is also set to see shipping container costs skyrocket.
At this time, we expect all Irish businesses that rely on overseas shipping imports to be affected in much the same way we, at the Outdoor Scene have. We speculate that it is only a matter of time before the mainstream media & the government properly picks up on the scale of this shipping crisis.
In the meantime, The Outdoor Scene is committed to delivering the best products to all our customers in the timeliest fashion possible.
We appreciate your patience as we navigate through shipping logistics congestion the likes of which the world has never seen before. If you have any questions on your order – please contact us via firstname.lastname@example.org
The Outdoor Scene